My atrocious car buying experience is a lesson in after sales treatment for all founders!

I am re-reading How to Sell Anything to Anybody by Joe Girard (book review coming soon). Earlier today, I finished his chapter on Winning After the Close wherein Joe talks about the importance of ensuring customer satisfaction AFTER completing a sale. He gives examples of how he goes out of his way to ensure that […]

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Would you rather hear me or read me?

Yesterday I was in Lucknow attending SIDBI’s first Investor Day in honor of their foundation’s 29th anniversary. Over 40 fund managers were present, representing thousands of crores in capital available for investment. Considering the dry powder that was going to be available in the room, the SIDBI team sourced 20 start-ups to pitch to the […]

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My PR Experiment

Yesterday was an interesting day. I started off by tasting different blends of single shot coffee made by a start-up that we have been eyeing for a while now. They have been some gaining significant traction and the tasting culminated in the issuance of a term-sheet. In my next appointment, I visited several branches of […]

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Modern retail will choke the life out of (young) consumer brands

A speaker at a recent closed-door conference that I attended, made a presentation on the different kinds of business models and what makes them successful. One very important observation that he pointed out, and that stuck with me was:   “If the key to the success of a restaurant start-up is location, location, location,Then the key to the success of a consumer goods start-up is distribution, distribution, distribution.”   Expressing my investment focus on consumer brands in a blog post earlier this year and in the interview with Sudhir Chowdhary […]

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Why did we Invest in Haazri?

There is a serendipity in deal-making once one summarises the events that lead to its closure. Today, as I announce our investment into Haazri, that is how I feel. My first interaction with Haazri was unbeknownst to me, during the long hours that I spent at Yash’s office ordering numerous cups of the chai that […]

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